|
Policies & Procedures Everything we do at CPU Distributing, Inc is designed to bring you the best shopping experience possible. However, as with most businesses, there are terms and policies that must be put into place that will protect both the customer and the company. We at CPU Distributing, Inc want to make sure there are no surprises. Therefore, we have provided the "Terms & Policies" for doing business with us for your perusal and understanding. RETURNS & EXCHANGES CPU
Distributing, Inc
will NOT be liable if you order the wrong product: If you feel that you have accidentally ordered the wrong product, then please follow the respective procedures below in regards to order cancellation or returns. See…
Prices are FINAL at the
Time of Purchase: ORDER CANCELLATION POLICY You may cancel an order by calling in. However, an e-mail follow-up is REQUIRED to document the transaction.
If you
must cancel an order for any reason, please call our Customer Service Center
Toll Free at 1-800-880-4200 If the order has shipped before you place the order cancellation request then we will NOT be able to cancel the order. If this occurs, we will gladly accept a return consistent with our NON-DEFECTIVE RETURN POLICY, but we will not be able to refund the shipping and handling fees and you will be responsible for the return shipping to CPU Distributing, Inc. We suggest that you use a return shipment method that issues tracking numbers, so that you can ensure that the item is safely returned to our Returns Warehouse. For any shipment that is refused, you will automatically be charged a $25.00 or 20%, whichever is greater, fee to cover costs associated with processing your order and return. Shipping costs are NOT refundable. To request an order cancellation by e-mail, please contact Customer Service. RETURN POLICIES For Defective Products: CPU Distributing, Inc offers a PERFORMANCE GUARANTEE so you can be sure the products you ordered will perform well for you, without defects. This is not necessarily a SATISFACTION GUARANTEE. Therefore, we cannot guarantee you will like the color, size, feel, operation, the features and benefits, and etc. of a product. If a product is defective, we will repair or replace it (replace most of the time) at our discretion. Defective OEM, white box, CPU, and memory products will be replaced only. After 20 days the manufacturer warranty applies and claims must be submitted directly to the manufacturer. Any product being returned as defective but found NOT to be defective will be subject to a $30.00 testing fee. If you want to return a product for credit because you don't like it for some reason, please read the following. For Nondefective
Products: All non-defective OEM, white box, CPU, and memory products may NOT be returned for credit. Any items that are NOT damaged, defective or incorrectly shipped must be FACTORY SEALED in new and resalable condition and include the original packaging with all unmarked manuals, accessories, and warranty cards. Certain opened items carry restrictions regarding returns: All toner cartridges, business machines (printers, computers, monitors), software, and consumable products that have been opened may ONLY be returned if there is a manufacturer defect (see returning defective products above). Most manufacturers simply do not allow opened non-defective items to be returned for credit or exchange. ALL Returns MUST Have
an RMA Number! Freight & Insurance on
Returns: ORDER ACCEPTANCE POLICY You
Select Shipping Method at Time of Purchase: Processing and Shipping
Your Order: Please take Note:
PRICING POLICY Incorrect Pricing: If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation by way of e-mail. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish, by replying to the same e-mail notification of the price error and order cancellation. While we make every attempt to verify prices before charging your credit card, CPU Distributing, Inc shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CPU Distributing, Inc will issue a credit to your credit card account in the amount of the incorrect price. CPU Distributing, Inc offers among the most competitive prices available on the Net. Combined with our product selection, product availability and service level we are sure that customers will find consistently compelling values at CPU Distributing, Inc. With this in mind, we do NOT "match" competitor's pricing or offer "price protection." At the same time, ALL pricing is subject to change without notice! For large quantity quotes, please e-mail us at CPU Distributing, Inc Sales PRODUCT AVAILABILITY The availability of product is always subject to change without notice. Though we do our very best to make sure all items are in stock there are times that a backorder may occur due to events (i.e. unexpected rush of orders on a particular item, unavailable parts to build an item at the time, a supplier changes focus, acts of nature causes supply interruptions, strikes, and etc.) that are beyond our control. Therefore, we nor any of our vendors, can guarantee or promise availability of any particular item. We will, however, do our best to minimize out-of-stock/backorder instances. If a product you have ordered is not available for shipment, we will do our best to contact you and to let you know by the e-mail and or phone number you have provided us. You will be given the choice at that time to either cancel the order or keep it in force. Therefore, it is very important that you provide us a valid e-mail address and phone number. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change. PRIVACY POLICY We at CPU Distributing, Inc also do business over the Internet. Therefore, we understand and recognize your right to confidentiality and are committed to protecting your privacy. We protect the information you provide us when ordering against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so. From time-to-time, we may enter into an agreement with other companies to send promotional e-mails on our behalf to such companies' customers. If we do, we may provide a list of our customers' e-mail addresses to the other company so that you, as an existing CPU Distributing, Inc customer, will NOT receive repetitive promotional materials. Other than e-mail addresses, no information will be shared with the other company. Such companies will be prohibited from using the e-mail list for any other purpose and will be bound to the terms of our privacy policy with respect to the e-mail list. We may share non-personal, summary, or aggregate customer data with partners and other third parties. INTERNATIONAL ORDER POLICY CPU Distributing, Inc accepts international orders. We define international orders as being orders that are shipped to an address outside the 50 United States, the credit card used to pay for the order has a billing address outside of the 50 United States, and or the credit card was not issued within the 50 United States, regardless of the shipping destination. We can place orders for our international customers to ship to a FREIGHT FORWARDER OF YOUR CHOICE within the USA. Please note that CPU Distributing, Inc will NOT be liable for any damage, loss, customs paperwork, government intervention and or delay, or tax, duties, and or fees incurred by the transport of the product to any international destination. Orders will only be shipped to destinations outside of the 50 United States on a wire transfer payment or credit card payment on a USA bank and when payment has been verified. LIMITATION OF LIABILITY CPU Distributing, Inc, Inc. shall NOT be liable under any circumstances for any special consequential, incidental, punitive, or exemplary damages arising out of or in any way connected with the agreement to sell product to buyer or the product, including, but not limited to, damages for lost profits, loss of use, lost data, or for any damages or sums paid by buyer to third parties, even if CPU Distributing, Inc, Inc. has been advised of possibility of such damages. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.
|
